Frequently Asked Questions

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In most circumstances only approved carriers can enter the port to pick up your vehicle. If your vehicle is oversized e.g. bus or truck security passes can be arranged for you to pickup.

Yes! We can be your purchasing agent in Australia and will then charge you the value of the vehicle, minus Australian Customs GST on the purchase which is currently 10%.

We can ship all sorts of trailers. All you need to do is provide us with full dimensions including length, width and height – including the draw bar.

Incoterms or International Commercial terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC) widely used in international commercial transactions. A series of three-letter trade terms related to common sales practices, Incoterms are intended primarily to clearly communicate the tasks, costs and risks associated with the transportation and delivery of goods.

You can pay by Bank Transfer or International Money Order. We also have credit card facilities, which have a surcharge applied to all transactions of 2.69%.

Protection – once your vehicle is loaded into the container, it cannot be accessed until it is unpacked. This prevents any threat of damage or theft.

Flexibility – containerised vehicles load from almost all major international ports.

Inner Cargo – your vehicle can have cargo inside when containerised vs none for RORO.

Choice – you can consolidate your vehicle (e.g. 1 vehicle with caravan in 40ft container) where possible, ensuring you get the best possible shipping rate.

Price - RO/RO shipping is generally cheaper than containerised and once the vessel arrives at port, it is ready for collection, where a container can take up to 5 days to unpack.

Border Security will be looking for any foreign animals, insects, mud, dirt, food or plant material. If any of the above are found they may be cleaned, confiscated or destroyed at your cost. It is essential that all items imported are declared and are as clean as possible.

By law you are required to declare all items and values to Customs or us. If you are unsure about taxes and duties or anything please let us know prior to shipping.

All Duties and Taxes vary depending on the country of import. If importing to Australia, there is 10% GST and a 5% Duty applicable, but not on all goods, and not from all countries. Due to its complex nature, please speak with our team to find out exactly what charges to expect.

The carnet is an international Customs document. It is designed to make the temporary importation of goods into other countries much easier. It is a guarantee that the goods you are taking into that country will eventually be taken out again and returned to their country of origin. The same document set is used at both ports of departure and ports of arrival. It contains a set of detachable import/export vouchers to be completed by Customs at each port. The ATA carnet has a validity of 12 months commencing from the date of issue.

Full container load all the way from origin to destination.

Less than container load – so it is a consolidated load.

A record of the condition of the vehicle noting any damage, scratching, presence of a stereo – including digital photos. Used for any shipping or insurance claims.

Packaged but non-containerised cargo. Loose cement, grains, ores, etc are termed bulk cargo, whereas cargo shipped as a unit (bags, bales, barrels, boxes, cartons, drums, pallets, sacks, vehicles, etc.) is termed break bulk.

Containerised cargo ship which is loaded and offloaded by a port’s cranes and derricks.

Ships designed to carry rolling-stock cargo e.g. motor vehicles which do not require cranes to be loaded or off-loaded but are driven on and off the ship’s decks.

1. Purchase Invoice 2. Bill of Loading 3. Full details of shipper, consignee and vehicle (make, model, year and chassis number)

1. Pick up at origin and packing 2. Shipping 3. Delivery to your door

The importation of used vehicles into Australia is tightly controlled. If you have a personal vehicle to import, you need to have owned it for over 12 months in the country you are exporting it from and you need to have lived in that country and be permantely moving to Australia. All other vehicles are subject to the SEVS register which can be found here - SEVS.  For more information on vehicle imports, Click Here.